At Urbanszone, we maintain a strict no exchange and no refund policy once an order is confirmed and dispatched.
However, in rare cases where a wrong, defective, or damaged product is delivered, we may offer an exchange with the correct or replacement product — subject to approval by our support team.
Important Notes:
- Exchange is only possible if we deliver the wrong or faulty product.
- Requests must be raised within 48 hours of receiving the order.
- The product must be unused, with original packaging and tags intact.
- Exchange is subject to product availability.
- Once approved, the exchange item will be shipped within 2 business days and delivered within 7 business days, depending on the delivery location.
For any assistance, please contact us at hello@urbanszone.com with your order number and issue details.
Feel free to reach out for any further clarification.
